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Delivery and Returns / Exchanges Policy

Delivery and Returns / Exchanges Policy

Xcite Dance Designs aim to provide the highest quality garments to our customers. In the event that you are not 100% satisfied with your purchase, we will be happy to offer you a refund or exchange. Refunds will only be made once we receive the returned goods in the original condition. All our garments are hand made using top quality Lycra, and any additional materials such as lace detail and trims are quality checked and assured before despatch. However if you believe your item is faulty, please contact us and the appropriate exchange will be made. Items must be returned to the address stated below and should arrive back to us within 14 days from date of purchase. Unfortunately, we are not liable to refund postage costs. Please ensure postage is paid for these returned items. We recommend that you obtain proof of postage as we cannot take responsibility for items lost in the post.

Items are usually dispatched within 24-48 hours of the order being received (Mon-Fri) if it is currently in stock. If any of our items are out of stock they will be despatched within 3-4 weeks.

Our registered address is as follows;
XCITE DANCE DESIGNS
Unit 17
Silkstone House
Pioneer Close
Wath-Upon-Dearne
Rotherham
South Yorkshire
S63 7JZ